# General Information

### Overview

With Sam: Shipping Protect, you can offer complete peace of mind for every order. Safeguard shipments against theft or damage while keeping 100% of protection fees. Easily customize protection plans based on cart values, and give customers a simple way to submit claims with images and descriptions. Merchants can resolve claims quickly through refunds, and insurance is automatically added to eligible carts. (We are NOT an insurance company and do NOT underwrite plans.)

<figure><img src="/files/zg7xo0QbRJzJmlzMbz6h" alt=""><figcaption></figcaption></figure>

### Feature

* Insurance plans: fixed amounts, order ranges, or percentages of the total price
* Customizable widget to match your brand
* Manage your claims efficiently by approving, canceling, or refunding claim requests
* Auto-add insurance to cart & auto-fulfillment, multi-currency support


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