Avoid Unnecessary Shipping Protection Charges for Pick-Up Orders

To avoid unnecessary shipping protection charges for issues that occur during customer pick-up, we recommend enabling the Pick Up exclusion feature

How It Works

Our app automatically:

• Displays a warning message at checkout to inform customers that shipping protection does not apply when they choose to pick up their order in-store.

• Prevents checkout completion if the customer still has shipping protection in their cart while selecting the “Pick up” option.

This helps maintain transparency with your customers and prevents you from covering costs unrelated to actual shipping.

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How to Set It Up

Please follow the steps below to enable the feature:

Step 1: Go to your Shopify Admin → Settings → Checkout → Checkout rules -> Add rule

Step 2: Select the rule “Shipping Insurance Pick Up Blocker”

Step 3: Save your settings to complete the setup

Step 4: Enabled the Checkout rule for Shipping insurance Pickup Blocker

Step 5: Save and Test the feature on your storefront:

• Try placing a test order using the Pick up option

• You should see the warning message appear, and checkout will be blocked until the customer removes the shipping protection from the cart

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Need Help?

If you encounter any issues during setup, please message us directly. Our support team will gladly assist you to ensure the feature is installed correctly and working smoothly