# Claims Management

Accessing Claims

1. **Go to Claims Page**:

* Navigate to the Claims page from the main menu.
* Here, you can view all claim requests and their statuses.
* **Check Claim Status**:

  * Filter claims by status (Pending or In-Progress,...) to focus on the claims that need your attention.

  <figure><img src="/files/lnpdg4HeEdcxPM8y0Qr9" alt=""><figcaption><p>Overview of Claims Page</p></figcaption></figure>

## Managing Claims <a href="#managing-claims" id="managing-claims"></a>

1. **Edit Claim**:

* Click on the **"Edit"** button next to the claim you want to manage.
* You will be redirected to the Order Claim Request Page.

1. **Approve or Reject Claim**

* Review the reasons for the claim.
* Click on the **"Claim Status"** or **"Fulfill Claim"** button to either approve or reject the claim.

<figure><img src="/files/sueeWqFejvzNCReJs8pa" alt=""><figcaption><p>Find the Claim Status and Fulfill Claim</p></figcaption></figure>

**Cancel Claim**

* Click on the **"Edit"** button next to the specific order in the claim menu.
* Click on the **"Claim Status"** to cancel or reject the claim.

<figure><img src="/files/EzuCGD0qLoS6x39LY9tD" alt=""><figcaption><p>Cancel Claim</p></figcaption></figure>

**Refund Claim**

* Click on the **"Fulfill Claim"** button.
* A **"Fulfill Claim"** popup will appear.
* Select the **"Refund"** option and insert the refund amount.
* Click on the **"Save"** button.

<figure><img src="/files/9V3CDaNLjAuHEBT9G3NS" alt=""><figcaption><p>Popup for Refund Claim</p></figcaption></figure>

* You can either partially refund the amount or fully refund the claim amount to the customer as per your store policies.

**Re-Order Claim**

* Click on the **"Fulfill Claim"** button and select the **"Re-order"** option from the dropdown menu.
* Insert the number of products that need to be re-ordered or choose to re-order the entire order.
* Click on the **"Save"** button after entering the required information.

## Allowing Claims from the Front End

1. **Enable Claim Form**:&#x20;

{% content-ref url="/pages/XNXiCrAYvq4kw4Sbyo5D" %}
[Insurance Claim Page Setup](/sam-shipping-protection/app-installation/publish-your-docs.md)
{% endcontent-ref %}

1. **Customer Claim Submission**

   * Customers can enter the email ID used to place the order, the order number, and the reason for the claim.
   * After filling in the details, they can submit the claim.

   <figure><img src="/files/MagBQ2szx8haAXOqWOkw" alt=""><figcaption><p>Claim Page</p></figcaption></figure>

   <figure><img src="/files/mvFaajifmqvHZPvvREPE" alt=""><figcaption><p>Find where to Insert reason , add the images of the product and button to submit to request for claim</p></figcaption></figure>


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