Claims Management

Manage your claims efficiently by approving, canceling, or refunding claim requests. Follow the steps below to handle claims within the Sam: Shipping Protection app.

Accessing Claims

1. Go to Claims Page:

• Navigate to the Claims page from the main menu.

• Here, you can view all claim requests and their statuses.

• Check Claim Status:

  • Filter claims by status (Pending or In-Progress,...) to focus on the claims that need your attention.

  

  Overview of Claims Page

Managing Claims

1. Edit Claim:

• Click on the "Edit" button next to the claim you want to manage.

• You will be redirected to the Order Claim Request Page.

1. Approve or Reject Claim

• Review the reasons for the claim.

• Click on the "Claim Status" or "Fulfill Claim" button to either approve or reject the claim.

Find the Claim Status and Fulfill Claim

Cancel Claim

• Click on the "Edit" button next to the specific order in the claim menu.

• Click on the "Claim Status" to cancel or reject the claim.

Cancel Claim

Refund Claim

• Click on the "Fulfill Claim" button.

• A "Fulfill Claim" popup will appear.

• Select the "Refund" option and insert the refund amount.

• Click on the "Save" button.

Popup for Refund Claim

• You can either partially refund the amount or fully refund the claim amount to the customer as per your store policies.

Re-Order Claim

• Click on the "Fulfill Claim" button and select the "Re-order" option from the dropdown menu.

• Insert the number of products that need to be re-ordered or choose to re-order the entire order.

• Click on the "Save" button after entering the required information.

Allowing Claims from the Front End

1. Enable Claim Form:

Insurance Claim Page Setup

1. Customer Claim Submission

   • Customers can enter the email ID used to place the order, the order number, and the reason for the claim.

   • After filling in the details, they can submit the claim.

   

   Claim Page

   

   Find where to Insert reason , add the images of the product and button to submit to request for claim