Claims Management
Manage your claims efficiently by approving, canceling, or refunding claim requests. Follow the steps below to handle claims within the Sam: Shipping Protection app.
Last updated
Manage your claims efficiently by approving, canceling, or refunding claim requests. Follow the steps below to handle claims within the Sam: Shipping Protection app.
Last updated
Accessing Claims
Go to Claims Page:
Navigate to the Claims page from the main menu.
Here, you can view all claim requests and their statuses.
Check Claim Status:
Filter claims by status (Pending or In-Progress,...) to focus on the claims that need your attention.
Edit Claim:
Click on the "Edit" button next to the claim you want to manage.
You will be redirected to the Order Claim Request Page.
Approve or Reject Claim
Review the reasons for the claim.
Click on the "Claim Status" or "Fulfill Claim" button to either approve or reject the claim.
Cancel Claim
Click on the "Edit" button next to the specific order in the claim menu.
Click on the "Claim Status" to cancel or reject the claim.
Refund Claim
Click on the "Fulfill Claim" button.
A "Fulfill Claim" popup will appear.
Select the "Refund" option and insert the refund amount.
Click on the "Save" button.
You can either partially refund the amount or fully refund the claim amount to the customer as per your store policies.
Re-Order Claim
Click on the "Fulfill Claim" button and select the "Re-order" option from the dropdown menu.
Insert the number of products that need to be re-ordered or choose to re-order the entire order.
Click on the "Save" button after entering the required information.
Enable Claim Form:
Customer Claim Submission
Customers can enter the email ID used to place the order, the order number, and the reason for the claim.
After filling in the details, they can submit the claim.
