# Customize shipping protection products at checkout to avoid customer confusion

### Why You Might See the Shipping Protection Product

Because of Shopify’s shopping cart system, **Shipping Protection is created as a digital product in your store**.\
When you enable the Shipping Protection widget, the app automatically creates this product so it can be added to orders as an optional protection service.

Since it’s treated like a regular product in your store, you can easily adjust its **name, image, and description** to better fit your brand and prevent misunderstandings from customers

***

### How to Customize the Shipping Protection Product

Follow these simple steps to update it:

**Step 1: Go to Your Products**

1. From your **Shopify admin**, go to **Products**.
2. Search for the product named **Shipping Insurance** (automatically created by the app).

<figure><img src="/files/n0wI4IHMlLOxkjLsE4gI" alt=""><figcaption></figcaption></figure>

**Step 2: Edit Product Details**

1. Click on the Shipping Insurance product.
2. Update the **product title**, **image**, or **description** to match your store’s tone and style.

   * Example: You might rename it to “Order Protection” or “Delivery Coverage.”
   * You can also replace the image with your store’s branding or icon.

   <figure><img src="/files/uLpOCAItLm5SIQinkI4y" alt=""><figcaption></figcaption></figure>

**Step 3: Save Changes**

1. Click **Save** when you’re done editing.
2. Your changes will automatically apply at checkout.

***

### Tips

* Keep the product name **clear and simple** so customers understand what it is.
* Avoid changing product type or price to ensure the app continues working correctly.
* You can test the checkout flow to confirm that everything looks and feels consistent with your store design.


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